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Genesys Contact Center software makes omnichannel easy, keeps up with emerging technologies, all while maintaining a secure cloud architecture.

Contact Center software that evolves as technologies grow


Secure Cloud Architecture

The scale flexibility, and security you need. Multi-tenant, microservices architecture you can depend on. 

All-in-One management

Manage all customer support touchpoints in one place, one experience.

Open API Integration

Enable integration to existing back office applications.

Constant Innovation

Updates are seamless and at the touch of a button. No more painful upgrades or downtime.

Cloud Contact Center Software

Built to be Easily Managed

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Better customer experience + Better built contact center software

Artificial Intelligence 

Power your contact center with AI for personalized experiences at scale. 

Collaboration Capabilities

Unified communications for all employees to increase engagement with their work across all channels.

Easy to Manage

Low administration overheard and simplify your day using the all-in-one platform

Permisssion Based Capabilities

Roles and and access levels based on security.

Modern Cloud Environment

Allows for continous updates, quick installations, and low risk updates.

Intuitive User Interface

Platform is easy to learn, to use, and to manage. Designed in collaboration with agents and managers who use it daily.

Wondering why more and more contact centers are moving to the cloud? 

Learn more with our Cloud vs. On Premise comparison

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